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Delivery And Return
Each UrbanVoy bag comes with its protective dust bag to preserve the quality and beauty of your accessory over time.
INTERNATIONAL DELIVERY
Shipping Fees & Customs
Delivery fees vary by country and are calculated automatically at checkout.
Orders outside the USA may incur customs fees, which are the customer’s responsibility.
Logistics & Tracking
We ship via DHL, UPS, or local postal services depending on your location.
A tracking number will be emailed once your package is on its way.
Orders are processed from the UrbanVoy Fulfillment Center in the United States, Monday to Friday.
Delivery Times
USA: 2–4 business days after shipment.
Europe: 3–5 business days after shipment.
International: 5–7 business days after shipment.
Free worldwide delivery for Asia, Europe, the Middle East, and North America (standard shipping).
Special regions: Russia, Australia, New Zealand, Lebanon, and Greenland — standard delivery only (7–15 business days).
Note: Delivery may take longer during sales or promotional periods.
RETURNS & EXCHANGES
Eligibility
Free returns within the USA for orders up to $150.
International returns are at the customer’s expense.
Returns or exchanges must be requested within 30 days of receipt.
“SECOND LIFE” products are not eligible.
How to Return
Email Customer Service at support@urbanvoybagsltd.com with your order number and reason for return.
Ensure products are in their original packaging and unused. Returns showing wear may be refused.
Package items securely to prevent damage during shipping. We are not responsible for damage during return transit.
Exchanged items will be sent to your original shipping address by default. You may request a different address.
Refunds
Sales items will be refunded at the purchase price.
Refunds or exchanges will be processed within 30 days after we receive your return.
Return Address
UrbanVoy Logistics Center
2540 Meridian Parkway, Suite 200
Wilmington, DE 19808
United States
For any questions, please contact support@urbanvoybagsltd.com.
Our customer service team responds within 24 hours.